UK train operating company c2c has launched an automatic delay repay scheme for season ticket holders and daily travellers. Passengers will be able to receive automatic compensation without needed to fill out any forms or make a claim – even if their train is only delayed by a few minutes.
Compensation amounts will start at three pence and increase by the same amount for every additional minute up until 29 minutes. If passengers are delayed for 30 minutes or more they will get 50 percent of the single journey back. That increases to 100 per cent of the single journey for a delay of an hour or more, and if it is delayed by two hours or more then passengers will receive 100 per cent of their return journey price.
The compensation is available to anyone who travels using a c2c Smartcard who simply need to tap in and tap out at the start and end of their journey. Almost one in four c2c annual season ticket holders currently use a Smartcard.
“We know passengers want to be able to claim their money back when delayed easily and simply. At c2c we are proud to be the first train operator in the country to offer this automatic compensation to daily commuters, and it is available for those who have paid the most for their journey. Our first priority remains to get you to work on time, but if we fail we will make sure we give you the money you are owed,” c2c managing director Julian Drury said.
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