Train ticket retailer and travel app Trainline has launched a voice service for Google Assistant. Aimed at easing the commuting experience, the app lets rail travellers ask a range of everyday questions about their journeys and provides them with real-time updates such as timetables. Trainline is looking to make assessing information on the move easier, combining its experience in travel technology with Google’s conversational AI platform.
The app is capable of handling “deep conversational complexity” and answering twelve layers of questioning. Users can also make requests such as “I’d like to take a train A and B on date A”. They can then follow up with questions to get more clarity on the booking.
Rail commuters who use the app on a daily basis can get it to recognise their commuting patterns from regular places, including their homes. It also has a other smart features, including notifications on real-time delays.
The voice-activated Trainline service is available on eligible Android phones, although users can also access it through the Assistant app on iOS and on devices such as Google Home.
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