Transport for London has announced a reduction in delays on London Underground by nearly 38 per cent since 2011, surpassing the 30% target set by the Mayor of London.
A far-reaching programme to deliver this improvement has included:
– The sustained investment in modernisation of Tube signalling, track and trains.
– New techniques to predict when maintenance on the lines is required to prevent unexpected equipment failure and delays to customers.
– Working with the British Transport Police to respond to incidents more quickly by getting engineers to incidents under ‘blue light’ conditions.
– Having engineering and operations staff in one control centre to speed up incident recovery times.
– The installation of covers on train passenger alarms, which has significantly reduced the number of accidental activations.
The Mayor of London, Boris Johnson, said: “A reliable Tube network is crucial to London’s economic success. I am delighted that we have delivered such a step-change in performance, and thanks must go to the thousands of staff who have helped to make better performance a reality for millions of Tube users every day.”
Nick Brown, Managing Director of London Underground, said: “Our aim is to give our customers the very best service possible, while building a modern and efficient network that is capable of meeting the needs of London’s growing population.”
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