United Wagon Company is opening a service centre in Estonia as part of warranty and post-warranty service provision for the company’s new generation railcars. Running repairs to the cargo fleet operating in the Baltic States can now be carried out at the Valga Depot in Estonia, which is owned by Skinest Rail railway concern.
The creation of a service centre at Valga Depot makes it possible to deliver aggregates and parts to any location in the Baltic States where repairs are needed. The maximum time required for delivery of parts will be 48 hours. The Valga Depot holds the necessary documentation, and stocks parts and aggregates to carry out repairs to railcars fitted with 18-9855 bogies (25 tf). Depot personnel have undergone a course of training, specially designed by UniWagon, for maintenance and repair of the new railcars.
“We believe that technical service is integral to our products, and that it is our duty to provide it. We put special emphasis on a comprehensive, ‘all inclusive’ approach, which includes adaptation of railcar depots for servicing work, and for running and scheduled repairs, as well as close cooperation with infrastructure providers and customers,” Dmitry Losev, Deputy CEO for Technological Development at United Wagon Company, said.
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