Trenitalia c2c has appointed its first Accessibility and Integrated Travel Manager, to ensure that travel on the East London and South Essex rail route is open and accessible to all.
Steve Scutt joined the team in June, taking on responsibility for driving accessibility improvements across the c2c route, making sure the operator has accessible stations, trains, and assets, while maintaining c2c’s relationship with external stakeholders such as The Rail Delivery Group and The Department for Transport.
The new role also has the remit of ensuring c2c meets its commitments under The ORR’s (Office of Rail and Road) accessible Travel Policy and the Equality Act 2010.
As well as leading on the operator’s accessibility improvement activities, Scutt will be responsible for managing all aspects of c2c’s Integrated Travel programme, engaging with stakeholders, including other transport providers, such as buses, cycle companies, taxis and any other multimodal transport options available for customers.
Prior to joining the organisation, Scutt held a similar role at Chiltern Railways, where he was leading the operator’s accessibility improvement activities. Before then he worked at Cross Country for 15 years in a variety of roles, starting as a Retail Service Manager, before moving into Customer Relations and progressing to Customer Relations Manager with a focus on Accessibility, serving latterly as the operator’s Accessibility Lead.
c2c is committed to providing all passengers with the best possible service, with this new role an important addition to the wider Customer Experience department. Amandeep Sogi, c2c’s Head of Customer Experience, said: “I’m delighted to have Steve in this important new role; this appointment is a demonstration of how seriously we take accessibility at c2c. We are actively searching for new ways to better serve the needs of our local communities and as Steve comes with a wealth of knowledge, he will play a key part in driving and implementing change by removing barriers and creating a railway where everyone has easy access to all our services.”
“I’m really pleased to have joined a team already taking big steps forward on such an ambitious journey. Our communities deserve access to a reliable, accessible railway and looking ahead, there’s a lot to be excited about, with the launch of projects such as British Sign Language screens, new navigation apps and website tools coming soon. We’re looking forward to offering more seamless journeys for our customers who may have previously found it difficult to travel with us,” said Steve Scutt, c2c’s new Accessibility and Integrated Travel Managr.
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