The UK government announced it has awarded the East Anglia franchise to Abellio East Anglia. Abellio East Anglia will run the franchise from October 2016, delivering faster, more frequent journeys along the route.
Abellio East Anglia will oversee a massive £1.4 billion boost to rail services with more than 1,040 new carriages between January 2019 and September 2020 to support the faster timetable, with a full programme of refurbishment for the current fleet in the meantime. Other benefits include free Wi-Fi for all passengers on trains and at stations, automatic ‘delay repay’ for season and advance purchase tickets, and a host of new ticketing initiatives, starting in October 2017, including new offers for part time users and those who don’t travel every day.
The new service will cut journey times by an average of 10% and has to meet new targets for operational performance levels at 93% – up from 89.7% currently.
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