Nomad Digital has signed a new contract with CrossCountry to provide its digital train technology and associated services to keep the operator’s passengers connected on their journey. Building on Nomad’s current partnership with CrossCountry, passengers will benefit from the latest, cutting-edge technology platform which will provide secure, robust delivery of free on-board WiFi connectivity. The agreement affects 58 Voyager trains, five High Speed Trains and 29 Turbostar units, with the installation of Nomad’s systems due to start this winter.
An important part of the scope of the partnership is Nomad’s provision of technicians on the ground, providing dedicated engineering maintenance expertise in the unlikely event of any connectivity issues, while Nomad’s central customer service centre in Newcastle provides additional ancillary support. This long-term customer support agreement presents CrossCountry with a framework to deal with future upgrades and installations across their fleet.
This multi-million-pound agreement will continue up to 2020 and contributes to CrossCountry’s digital rail strategy to offer its passenger leading technology solutions that enhance the journey experience. CrossCountry runs services from Scotland to Cornwall, the North West to the South Coast and between Wales and East Anglia.
“With our trains travelling the length and breadth of Britain, it was important that we secured a partner that could deliver a robust and reliable WiFi solution. Good WiFi is now an expectation when people travel, and with some of our customers travelling hundreds of miles on their journeys they want to feel as connected on the train as they do at the office or home. Nomad’s technology, along with its dedicated support services, make them the ideal partner for CrossCountry to ensure our customers get the best experience on their journey,” CrossCountry’s Commercial Director, Ben Simkin, said.
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