The Indian Railways will launch soon a revamped website and a new Android-based Indian Railways Catering and Tourism Corporation (IRCTC) mobile app to ensure faster and easier ticket-booking and help passengers plan their journeys better. The new website will be passenger-friendly, clutter-free with easier log-in and navigation and will not have the problem of getting timed out during ticket booking.
The new features being introduced include display of confirmed tickets and dates to help plan journeys by relying on data analytics and also curb misuse of facilities such as Tatkal. The rail company aims to attract more business through its new website and mobile app from other travel websites and apps.
The rail operator also has plans to start a mechanism to send SMS alerts to travellers about the arrival and departure of trains on a real-time basis. Text alerts will also be sent to passengers’ mobile phones during the journey about delays, causes of delays and the time the train will take to reach the next station and its final destination.
The new features will be added with the help of the Indian Space Research Organisation (ISRO) to inform travellers on the exact location of the train by using satellites.
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