Australian mining company Rio Tinto and GE signed a five-year customer service agreement (CSA) to build mutual assurance around the miner’s rail operation.
The CSA covers the servicing of Rio Tinto’s 196 GE locomotives, which are used on a network of 1,600km of private railway between 15 mines in Pilbara, north Western Australia. The five-year CSA means fault analysis, maintenance advice, inventory management and material availability is provided by GE for a fixed monthly fee.
The contract aims to increase reliability and reduce maintenance downtime for the locomotive fleet. The partnership puts GE in charge of the supply chain to maintain those locomotives, and embeds four technical advisors (TAs) in Rio Tinto’s two maintenance workshops in Karratha and Cape Lambert, as well as a dedicated materials analyst and a service manager.
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