The Department for Transport, “Which?”, the Rail Delivery Group (RDG) and Transport Focus have worked closely with the rail regulator, the Office of Rail and Road (ORR), to come up with measures to improve ticketing information for passengers and make it easier for people to choose the best value fare for their journey. Passenger groups, technology firms, ticket retailers and train operators have also provided input for these plans.
As a result, a set of clearly defined steps will be carried out over the next year including: improved information for passengers so they can make an informed choice of ticket; emergence of innovative new ticket products; increase of ways passengers can buy tickets; improved process of buying a ticket.
“The ticket buying experience is all too often complicated and hard to navigate and I am committed to working with industry to make it simpler. We want a more modern and passenger-focused fares and ticketing system which takes advantage of all the benefits of new technology. Rail passengers must be able to trust that they are getting the best possible deal every time they travel,” Rail Minister Paul Maynard said.
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