Passengers of Acela Express, Amtrak’s high-speed service, can now enjoy vastly improved Wi-Fi service through AmtrakConnect, with increased bandwidth and speeds up to six times faster providing more reliable onboard connectivity at no extra charge.
The newly-implemented Wi-Fi solution involves the replacement of six-year-old technology that has been in service since 2010. The upgraded technology allows Amtrak to incorporate higher-speed train-to-ground backhaul technologies, laying the foundation for further enhancements to the onboard customer experience.
This improvement represents the first phase of Amtrak’s multi-year program aimed at providing a next-generation Wi-Fi experience for its customers. With installation of the new onboard Wi-Fi solution complete on Acela Express trains, Amtrak is now working to implement the upgrades on the remainder of the Northeast Corridor fleet, including all Northeast Regional trains.
“Experience has shown that our customers will continue to place a significant and growing demand on high-bandwidth onboard Wi-Fi service. These innovative solutions highlight our continued commitment to delivering the very best Wi-Fi service in terms of capacity, performance and operational reliability,” said Lenetta McCampbell, Senior Director of Passenger Experience at Amtrak.
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