2016 was a successful year for SBB, with passengers and freight services reaching a record high. The railway operator transported 1.25 million passengers every day (+3.5 per cent).
Customer satisfaction and punctuality have increased, despite lots of construction works. The milestone set in 2013 of 75.0 points for customer satisfaction was reached (+0.2 points compared to the previous year; +1.9 points compared to 2013). Customers were more satisfied with the cleanliness and available space; the price-performance ratio was rated more critically. This shows that SBB needs to continue to work towards ensuring at least stable prices. 88.8 per cent of all passengers arrived on time with SBB – a figure that is one percentage point higher than in 2015 and the highest value for five years. SBB remains Europe’s most punctual railway company in the world’s most intensively used mixed transport network.
Consolidated net income rose by CHF 135 million (126 million euros) to CHF 381 million (356 million euros) thanks to one-off effects; the operating result, however, fell. Freight services achieved a positive result again despite the difficult economic situation. SBB invested CHF 123 million (115 million euros) in rail infrastructure from its own funds for the last time. Public-sector funding rose by 7.7 per cent, in particular due to subsequent costs of new infrastructure.
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