Indian Railway is set to launch a new solution next month for cancelling train tickets by passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets.
From April, passengers will be able to cancel their tickets just by dialing 139, giving details of the confirmed ticket for cancelling it. They will receive a one-time password (OTP). Passengers will then have to go to a ticket counter the same day and reveal the OTP to claim refund.
After the change in refund rules, a lot of passengers are now finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result they are losing money.
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