Transport for London is investigating the cyber security incident, an ongoing process under which the operator “identified some suspicious activity on Sunday and took action to limit access. A thorough investigation is currently taking place and we are working closely with the National Crime Agency and the National Cyber Security Centre to respond to the incident. We continually monitor who is accessing our systems to ensure only those authorised can gain access,” Shashi Verma, TfL’s Chief Technology Officer, said.
There are introduced measures to limit access “and there remains no impact to our public transport services and no evidence that any customer data has been compromised,” TfL’s Chief Technology Officer explained.
As part of the measures implemented to deal with the ongoing cyber security incident, Transport for London temporarily restricted access to customer journey history for pay as you go contactless customers, as well as limited access to some live travel data via apps, TfL Go and the TfL website, including next train information and the TfL JamCams.
The public transport operator of London also decided to temporarily restrict access to the photocard portal, which allows customers to apply for travel concessionsincluding the Zip Photocard, 16+ and 18+ Photocard and the 60+ Oyster photocard.
Last week, the booking system for Dial a Ride was also temporarily unavailable, although pre-existing bookings were still fulfilled, as a result of the internal measures implemented by Transport for London. Essential bookings are now able to be made again by phone and we are looking to return a full call centre service in the coming days.
The operator says that it will continue to keep its customers and its staff updated on the incident as part of this ongoing work.
TfL is organising a campaign to dealing with cyber security incident to take immediate action to prevent any further access to its systems.
While the public transport network is operating as usual, TfL proactive efforts to protect its services and secure the systems and data mean that Live Tube arrival information is not available on some of our digital channels, but in-station and journey planning information is still available; applications for Oyster photocards, including Zip cards, have currently been suspended; pay as you go contactless customers are unable to access their online journey history. TfL is currently unable to issue refunds for journeys made using contactless cards, and Oyster customers will have to self-serve online and now many of TfL staff has limited access to systems and email.
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